Does Your COVID-19 Plan Place Your Organization at Risk — Braille Works

face mask and covid-19 spray painted on a wall
face mask and covid-19 spray painted on a wall

COVID-19 has forced many organizations to learn new ways of conducting business and communicating with clients. As we are months into COVID-19, now is the time to evaluate your accessibility compliance plan. Many companies are finding their COVID-19 plan fails to meet the Federal and State laws regarding Americans with disabilities. Is your organization at risk for lawsuits or ADA compliance violations, when it comes to equal access to communication, goods, and services for all Americans?

What Laws Must Companies Follow During a State of Emergency or Global Crisis?

Are there extenuating circumstances for Non-ADA compliance?

One of the primary reasons for creating and enforcing the ADA is to ensure all people can access information, goods, and services equally.

Accessibility Overlooked in Times of Crisis.

Here are some examples of unknowingly denying access to a person with a disability.

Scenario 1

The store denied equal access to the client with a disability because the site was not ADA compliant. The reason the person was denied equal access is they were unable to read the descriptions of items and the policies. In addition, if the site is difficult to navigate, you will lose clients to other sites that have accessible navigation and content.

Scenario 2

The bank failed to communicate essential policy changes and hours of operation in a format the person could access. The refusal of service to the client is denying a person with a disability equal access to information and services. Additionally, the bank is now at risk of losing a client, in addition to potential fines and public notice.

shoe about to slip on a banana peel
shoe about to slip on a banana peel

Why is this a risk to my business?

People who face discrimination can also file civil suits. Some states and municipalities also have the option of taking legal action against companies found to be out of ADA compliance.

The Damage Done To A Business

What Can Organizations Do During a Crisis to Be ADA Compliant?

If you are uncertain if you have an ADA partner who provides braille, large print, audio, and digital compliance, you need to do some extra work. Contact an ADA compliance company like Braille Works. The professionals at Braille Works are in their 26th year of “Making the World a More Readable Place”, for all people.

The time to add ADA Compliance to your organization is now.

This post was written by Christine Sket.

Originally published at on June 25, 2020.

Providing ADA compliant materials for your customers. Braille, Large Print, Audio & Accessible PDF Services.

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