ADA Accessible Statements: Where Do We Start?

Sample of an accessible large print mortgage statement
Sample of an accessible large print mortgage statement

Chances are one of your customers has requested a statement in an accessible format like large print, braille, or accessible PDF. This is new because, so far, everyone has been happy with their regular statements (but have they really?) and you’ve never had to think about accessibility. Where do you start? What are your next steps?

Don’t Panic

Unlike the accessibility requirements for equal access to digital media, websites, and public attachments, the person with a disability or their representative must request accessible statements. This means you can take a deep breath, meet the client’s accessibility needs, and remain in compliance with the law.

Say and Do the Right Thing

Unlike websites and PDFs that need to be ADA compliant at all times, the person with the disability or their representative must request accessible statements and other printed documents. This gives you some time to find the right company which is the key to ADA compliance. Once you know what type of accessibility the client requires, you can move forward with requesting quotes.

Shoe prints in snow
Shoe prints in snow

Next Steps

The ADA was signed into law in 1990, so you’ll want to look for a company that has been a leader in ADA accessibility for more than 20 years. A strong foundation with a knowledgeable staff is key to your company getting ADA compliance right the first time. This is important because your organization is liable for the documents your document accessibility partner produces.

What you want from a Document Accessibility Partner

The statements your customers receive must be easy to read and organized in a way that makes sense. Imagine getting a billing statement with jumbled numbers and balances that don’t add up. You’d contact that company right away for a more legible statement. This is a common issue in some formats that accessibility companies provide.

What level of security and measures are in place to ensure your customer’s sensitive information remains uncompromised? It is important to know if the statements are processed in-house or sent to a third-party provider. If the company sends them out, ask for the information on the third-party as well.

Your customers rely on the opportunity to read their statements and pay their bills without acquiring late fees. So, turnaround time is of the utmost importance. Make sure you find a document accessibility company that can turn your documents around in a reasonable time frame.

Finally, all of the above boils down to the fact that experience matters. Find a company with a proven track record of providing quality documents in accessible formats.

Get the Ball Rolling

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Image for post

This post was written by Jessica Sanders.

Originally published at on January 23, 2020.

Providing ADA compliant materials for your customers. Braille, Large Print, Audio & Accessible PDF Services.

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